Delivery & Returns
Delivery From Vintage Farmhouse
We dispatch goods every day Monday to Friday using Royal Mail & UK mainland courier service. However sometimes there may be a delay in dispatch if the item is in an antique centre. For this reason we do not offer an express delivery service.
Delivery Charges
Our delivery charges are based on the size and the weight of the antique or vintage item that you order, and also the number of items that you order. The charges for delivery are between £5.95 and £9.95 for smaller items such as china, crockery, cutlery etc. Larger items such as furniture, mirrors, saddles etc delivery charge is between £24.95 and £49.95.
Delivery to UK non mainland destinations
To see the delivery charge for UK put the items into the basket and then select United Kingdom as your shipping destination. If you are outside the mainland UK postcode areas please select EU delivery. We also ship to North America. All other areas please contact us before purchasing.
You may also collect your antiques & vintage items after payment
There is no delivery charge if you collect the item from one of the Norfolk antiques centres that we sell though in either North Walsham or Sheringham in North Norfolk. If you select this option online, we apply a £5 holding fee which is refundable at collection. We have found many buyers subsequently change their mind and request delivery. If this happens the £5 will be credited to the cost of shipping the order to your delivery address.
Contact us if you wish to collect an item
If you would like to have this option please contact us by e-mail or telephone and we will refund your delivery charge & confirm that the item is available for you to collect from us.
Some items are collection only
Some items on this web site are set as "collection only" as the shipping is either problematic or prohibitively expensive. If purchasing these lines please contact us for details and availability of the item.
Some items may not be suitable for courier delivery
In these cases we reserve the right to have some items available for collection only, when they are deemed too valuable or too fragile to be transported by Royal Mail or Courier. In these cases you may arrange transport by a specialist furniture transporter or collect them from the antiques centre in person. Deliveries within East Anglia can be arranged using a specialist local firm by arrangement.
Returns
If for any reason you are unhappy with your vintage or antique item please return it within 28 days in condition for resale and we will refund the cost of the goods. You will be responsible for the cost of returning the goods. If you wish to return your goods please
Returning broken or damaged items
Any items that are damaged or broken in transit will be refunded.
No quibble returns for online orders
Under the EU distance selling regulations, if you are unhappy with your goods once they are delivered you may return them within 28 days for a refund. If you wish to return your goods please contact us by e-mail for return instructions.